Have you ever made a complaint? Did you feel satisfied afterwards? Who benefitted?
I have been known to make a complaint. I tend to choose them carefully, as they can take a lot of time. I also don’t want to pick on someone who’s just having a bad day. I generally chat to people who are serving me, so I tend to be able to know if they are faking cheerfulness. I have never complained about anyone who was faking a smile. They may be recently bereaved, or just divorced, they might have just lost their home. Even if they had given me awful service, I would not make a complaint. I would give them my smile.
When I have considered making a complaint, I consider who will benefit. Not just me, it has to be for others too. I will not complain just for me unless I have been caused injury or financial loss. I may make a comment if someone is rude, or late etc, depending on the situation. I will complain if I am treated differently to others.
Having worked in the Citizen’s Advice Bureau (there is no equivalent in the U.S.) I’ve seen all kinds of complaints. Some were very worthy and others weren’t legal, and the majority fell somewhere in between. I did a lot of work for solicitors during this time. For civil actions they are incredibly expensive, but those who 0ffered hours with the C.A.B. often asked me to do the majority of the work. (Only 1 in 11 interviewees get to work for the CAB, and there is six months training.)
I complained about the place my mother put my Dad. It was appalling, rude, self serving, no training, and dangerous. As soon as my mother died, I moved him and he blossomed.
Last year, when my sister was dying of sepsis, some of the staff did things that I found incredible. I don’t wish to go into detail for my sister’s sake. I made two complaints because I felt no one should be treated like that, ever. Under any circumstances.
Then early this year, my former neighbour decided to dream up a complaint about me. So I made a very real complaint about her. Her complaint was seen as being non existent, but mine was very real and involved the police. It still isn’t over. My former neighbour told a parcel of lies to her letting agency, and thus came the wind chimes.
Don’t tell lies about people. It is cruel. Unfair. Malicious. Evil.
Make a complaint if you need to, but please bear in mind this blog post.